Last updated: April 13, 2026
This is an English translation for convenience. In case of discrepancy, the Spanish version prevails.
These Terms of Service govern access to and the contracting of infrastructure, hosting, and related services offered under theHostedNode brand by Hostednode SpA (hereinafter, “HostedNode” or “we”). By contracting or using our services, you represent that you have read and accepted these terms, the Acceptable Use Policy (AUP) and the Privacy Policy.
1. Identification
Legal name: Hostednode SpA
Trade name: HostedNode
Address: Santa Beatriz 100, Oficina 502, Providencia, Santiago, Chile.
Contact: contacto@hnd.cl — Phone / WhatsApp: +56 9 5123 1988.
Contracting, billing, and the client area for many products are managed through the portal at portal.hnd.io, which may supplement these terms with conditions specific to the purchase flow (service order, checkout acceptance, etc.).
2. Subject matter
HostedNode provides technology and hosting services according to the plan or product contracted (hosting, servers, streaming, software licenses, DNS, backups, and others published on the website or in the portal). The commercial description of each product forms an integral part of the agreement to the extent it is stated in the quotation, product page, or order confirmation.
3. Acceptance and capacity
Contracting or creating an account implies full acceptance of these TOS and the AUP. You represent that you are of legal age and have sufficient legal capacity; if you act on behalf of a company, you represent that you are authorized to bind it.
4. Contracting, prices, and taxes
Published prices are generally expressed in Chilean pesos plus VAT or other legal charges as applicable, unless expressly indicated otherwise. HostedNode may modify rates for future renewals with reasonable notice; variations due to taxes, exchange rates, or third-party costs may apply when required by law or the upstream provider.
5. Payments, default, and suspension
The customer undertakes to pay on time according to the contracted cycle. Default may lead to temporary suspension of the service, interest or reconnection charges if agreed, and eventual termination of the contract after notice where legally or contractually applicable. Available payment methods are stated in the portal and in the payment methods section of the site.
6. Acceptable use
Use of the infrastructure must at all times comply with the Acceptable Use Policy (AUP). Serious or repeated violation may result in immediate suspension or termination of the service, without prejudice to other actions that may apply.
7. Customer data and content
The customer retains ownership of their data and content. HostedNode does not seek to obtain intellectual property rights over hosted material; the customer grants a limited, non-exclusive, and revocable license for HostedNode to host, copy (e.g., in backups), and process such content solely to provide the service.
8. Backups and data loss
Unless a specific plan includes and describes a backup scheme managed by HostedNode, the customer is responsible for maintaining backups of their information. HostedNode does not guarantee recovery in the event of failures, human error, or force majeure events.
9. Limitation of liability
To the maximum extent permitted by applicable law, HostedNode shall not be liable for lost profits, data loss, indirect or consequential damage, or interruptions arising from causes beyond its reasonable control (catastrophes, upstream network failures, large-scale attacks, etc.). HostedNode’s obligations are limited, in the aggregate, to the amount paid by the customer for the affected service in the billing period immediately preceding the event, except in cases of willful misconduct or inexcusable gross negligence where the law prohibits such limitation.
10. Support
Support is provided through the channels stated (ticket, email, WhatsApp as available). Response times may vary according to complexity and plan; they do not constitute a billable SLA unless otherwise agreed in writing.
11. Amendments
HostedNode may update these TOS by publishing the new version on hnd.cl (or the official domain). Material changes that affect customer rights will be communicated by reasonable means (email, notice in the portal, or invoice). Continued use of the service after the stated period may constitute acceptance, without prejudice to inalienable consumer rights.
12. Term and termination
The contract remains in force while the service is active and paid. Either party may terminate the service according to the notice rules of the contracted product or the law. Upon termination, the customer is responsible for migrating their data within the stated timeframes.
13. Governing law and jurisdiction
For all disputes arising from these terms or from services provided in Chile, the laws of the Republic of Chile shall apply. The ordinary courts of justice with jurisdiction at HostedNode’s domicile or that of the consumer, as applicable by law, shall hear the dispute.
14. Processing of personal data
The processing of personal data is governed by the Privacy Policy, consistent with applicable Chilean law.
General reference document. For specific clauses (SLA, confidentiality, processing of third-party personal data, etc.) it is advisable to supplement this with legal advice.